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FAQ

PRODUCTS

Where are your products from? Are they original designs?
All our products are designed by us and handmade locally, unless stated otherwise. Our fabric choices are mostly hand block batik( Malaysia and Indonesia), Linen, Denim and Cotton. Please refer to our product descriptions for more info on the materials.

How many pieces do you make per design?
We run a small production, therefore we do not mass produced our design. Our uniqueness comes from matching various colours and prints especially in our batik collection. We try to create a variety of combinations therefore we may not repeat the same colour set in the next batch.

Do you always have the same fabric designs?
We can't guarantee that we will always have the same fabrics in stock as we want to have as much variety possible. We do repeat fabric designs that are popular. Also, some of our fabrics are purchased during our travels so they're limited stock.  

Do you design the batik fabrics?
Most of the fabrics we use are designed by other batik artisans.  However, we have just started designing our own fabrics in 2019 and hope to come up with more original prints.

Do you sell your fabrics?
Not at the moment. We may consider it in the future.

I saw something that I like but prefer it in another colour/size/ style. Do you take custom requests?
As we are a pretty small team, we will try to accommodate but will manage it on per request basis.You can always discuss it with us via webchat / whatsapp 018-2227509 or email at hello@shopchiyo.com

Can I provide my design and get you to tailor it?
No, we do not take such custom orders.

I want to see your products physically , where can I find you?

  • Drop by our studio at Cyberjaya (appointment required via web chat or email hello@shopchiyo.com)
  • Attend our pop-ups. You can follow us on IG , FACEBOOK or join our mailing list to get updates on our next pop-up.

(*In light of the current covid-19 crisis, we will be taking a short break from pop-ups as precaution until further notice*)

Do you do bulk orders?
Please contact us via web chat /  whatsapp 018-2227509 or email at hello@shopchiyo.com

Are the pictures shown true to colour?
We try our best to show the products' true colours but slight variance may occur depending on the device you are using to view the product.

SIZING

How does free size work?
Our free size mostly fits up to size L / EUR42 / UK14 / US10.
Free size is generally loose fit for one who wears Small and fitted for one who wears Large. Please refer to the actual product measurements before purchase.
If you’re unsure with the sizing, feel free to drop us a note via web chat /  whatsapp 018-2227509 or email at hello@shopchiyo.com


How do I measure my size?
To cross check your measurements with our size, use a measuring tape, stand straight and take the following measurements ( get someone to help if possible);

1. Bust / Chest
Measure under your armpits, over the fullest part of your bust with bra on. For men or kids, measure around the widest part of the chest.

2. Waist
Measure around the slimmest part of your waist, which is about an inch above your navel.

3. Hip
Measure around the fullest part below your waist, which is about 8 inches below your waist.

4. Length
Measure from the base of the neck to the required length.

5. Armhole
Put the tape around the armpit and measure.


MIX AND MATCH / PRE-ORDER

What is mix and match order?
Mix and match are pre-orders which allow customers to pick their own colour and print combination for the selected design. This will be updated on a regular basis depending on fabric availability.

How long does pre-orders take?
Production can take anywhere between 1-2 weeks depending on the order queue. We will provide a time estimate after order's been placed.

Why do you only make ready pieces in limited sizes?
This is to help us prevent fabric wastage and produce accordingly to customer's demands.

MAILING LIST

What are benefits of being part of the mailing list?
By being part of the mailing list, subscribers are entitled to 10% discount on first order (one time use only) and special monthly promos.

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