SHIPPING
Our processing time is 1-3 working days after order has been placed. We will email the tracking number once order has been shipped out.
Below is an estimate of shipping rates and delivery time frame.
| Location | Shipping fees first 500gm | Shipping fees next 500gm | Free shipping for orders above | Delivery time (working days) |
| West Malaysia | RM7 | FLAT RATE | RM150 | 1-3 |
| East Malaysia | RM10 | FLAT RATE | RM150 | 3-5 |
| Singapore | RM30 | RM10 | RM350 | 5-7 |
| Indonesia | RM40 | RM10 | RM500 | 5-7 |
| Brunei | RM50 | RM10 | RM500 | 5-7 |
| Rest of South East Asia | RM60 | RM10 | RM500 | 5-10 |
| Hong Kong | RM40 | RM10 | RM500 | 7-10 |
| China, Macao, Taiwan, Japan, South Korea, India | RM60 | RM10 | RM500 | 7-10 |
| Australia | RM60 | RM10 | RM700 | 7-10 |
| New Zealand | RM100 | RM10 | RM700 | 7-10 |
| US, Canada, UK, Germany, France, Italy | RM100 | RM10 | RM700 | 10-14 |
If your country is not stated on the above or appears to be ‘out of zone’ during checkout, you can message us on FB/IG @shopchiyo or email at hello@shopchiyo.com to enquire about the delivery fees.
PACKAGING
One of our brand's values is to be environmentally conscious. Therefore we will not use individual plastic wrappers or tissue paper unless necessary.
